Annual subscriptions offer 30 free minutes per trip (depending on the type of use - see subscription details) from the time the bike leaves the station until it is returned and locked.
The no basic fee offers (Express or Minutes) are charged from the moment the customer opens the lock.
The bike lock can be unlocked using the customer code sent by email when purchasing a subscription or displayed in the Velospot app (under "My subscriptions").
You can also purchase a Velospot VELOSPOT card (not included in the subscription price) on our website or via mobile app to unlock the lock. The no basic fee offers (express or minutes) are with codes only.
For more details on how to open and lock the bike or download the Velospot app, see the "How it works" section.
A ride is considered complete when the bike has been returned to the station and locked at the station.
As soon as the red clasp has been manually lowered, two short beeps confirm that the bike is locked.
A push/mail alert confirms the end of the rental. For more details on how to open and lock the bike or download the Velospot application, see the "How it works" section.
Although the maintenance service aims to keep the fleet in the best possible condition for use, bicycles may be damaged.
It is the user's responsibility to check the condition of the bike and its proper operation (brakes, dynamo, lights, etc.) before use.
In case of detected damage or malfunction, the bike must not be rented and Intermobility SA must be informed immediately of any damage (031 511 25 45, or via the app).
Neither the card nor the code is transferable. They must never be passed on to third parties. The holder of the card or code is solely responsible for any damage.
When you purchase a pass without a basic fee, a pre-authorization is required to guarantee your rentals until the end of the pass validity period. This is automatically stopped 3 to 4 days after the end of the pass validity.
First check that the lock responds after pressing the white power button on the top right of the lock. The lock should flash blue.
If the lock is flashing red and beeping after you place your card or enter your code, check your shopping status to make sure you have not already rented another bike and that your account still has a positive balance.
Also, make sure you have entered the correct code.
If the problem occurs after opening with your card or code (2 green flashes with 2 beeps) and a continuous beep accompanied by a white flash, check that the metal locking ring is not blocked by one of the bike's spokes.
In case of other problems, please contact the hotline at 031 511 25 45.
As a reminder: during a ride, the customer is responsible for the bike. Therefore, before registering, it is necessary to take out third party liability insurance or equivalent insurance in accordance with the general terms and conditions of use.
In the event of property damage, please fill out the appropriate form to make an accident report. In the event of personal injury, call the police and/or the appropriate emergency service.
Any accident involving a Velospot bicycle must be reported immediately to Intermobility SA on 031 511 25 45.
In accordance with the general conditions of use, you are covered by your own liability insurance or an equivalent insurance for the duration of the rental.
As a reminder: during a ride, the customer is responsible for the bike. To this end, before registering, it is necessary to take out third party liability insurance or equivalent insurance in accordance with the General Terms and Conditions of Use.
In case of theft or loss of the bike, Intermobility SA must be informed immediately on the following number: 031 511 25 45.
