As a reminder, during any trip, the user is responsible for the bike. For this reason, liability insurance or an equivalent is required before any customer account is registered, to cover this inconvenience.

In the event of material damage, please fill in the appropriate form to complete an accident report. In the event of personal injury, call the police and/or the relevant emergency services.

The operator must be informed of any accident involving a velospot bike immediately via the following number: +393913797680.

As a reminder: during any trip, the user is responsible for the bike. For this reason, liability insurance or an equivalent is required before any customer account is registered, to cover this inconvenience.

If a bike is lost or stolen, the operator must be informed immediately via the following number: +393913797680.

First, check that the lock responds after pressing the white power button found on its top right. The lock flashes white, accompanied by a regular beep.

If the red fastener is only halfway down, check that the metal ring is not obstructed by one of the bike's spokes.

If the problem is something else, call the hotline directly on the following number: +393913797680

First, check that the lock responds after pressing the white power button found on its top right. A blue light flashes on the lock.

If the lock flashes red and emits a beep after you have presented your card or entered your code, check the status of your rides to make sure you haven't already rented another bike.

Also check that you have entered the right code.

If the problem occurs after unlocking has been validated by your card or code (2 green flashes and 2 beeps), check that the metal locking ring is not stuck in one of the bike's spokes.

For any other problems, please contact : +393913797680

The deposit is returned approximately 72 hours after the end of your daily subscription's validity.

The initial deposit will be refunded minus the cost of the journeys made during your daily subscription's period of validity.

Only if you have chosen the two-person subscription.

You must ask for the card to be blocked via the hotline email address (+393913797680).

Once you've done this, you can buy a new card on our website or at one of the shops in your network.

The code must not be disclosed to third parties.

Although the operations service tries to maintain the fleet in the best possible conditions for use, some bikes may get damaged.

Before taking a bike, it is the user's responsibility to check the bike's condition and that it is working properly (brakes, dynamo, lights, etc.).

If any damage or malfunction is found, the bike must not be rented and the hotline must be notified of the damage immediately to +393913797680 or on the app.

A ride is considered completed when the bike is returned to the station and locked there.

Once the fastener has been manually lowered, a green flashing light accompanied by two quick beeps confirms the return of the bike.

For details on how to unlock and lock the bike or to download the velospot app, see the "Operation" section.

The bike lock can be unlocked using the customer code sent by email when purchasing a subscription or viewable on the velospot app or an Android phone.

For details on how to unlock and lock the bike or to download the velospot app, see the "Operation" section.

The velospot system can be used by people aged 16 and above.

Only those over 18 can purchase a subscription (see the general conditions of use).