No. Insurance is up to the user.

In case of damages, complete a European Accident Report. In case of injury, call the police. Any damage or accident involving a velospot bike must be announce as soon as possible to velospot (+41 (0) 31 511 25 45).

Contact the customer service (+41 (0) 31 511 25 45) as fast as possible. It will tell you what to do.

Contact our customer service (031 511 25 45) as fast as possible time. If you can not contact us, keep the bike in a safe place until you can announce the problem.

It is possible, that the lock is blocked by a beam or something else. Please, inthis case try again to access the same bike. It is important to make a second attempt on the same bike, before opening another one. There is chances that a new session has already been open at the first attempt.

It depends on your subscription.

You can find all the details on the section "How it works". 

The section "How it works" on this website explains how to end a rental. 

The section "How it works" on this website explains how to rent a bike. 

Velospot is accessible to anyone. The only requirement is the minimum age of 16. Please refer to the general conditions of use of the network for which you wish to subscribe.