How it works

  1. Visit www.velospot.info website or Install PubliBike Velospot app.
  2. Select an offer and create an user account.
  3. Enter the verification code received by SMS and pay online.
  1. Pick up a bike at a Velospot station. Press on/off button on the lock (blue LED).
  2. Use PubliBike Velospot app or Swisspass to open the lock.
  3. Green LED : code accepted / Red LED : code refused - start over again
  4. The lock opens. Make sure that the ring is not blocked by a spoke.
  5. Optional : Press the lock button to activate the built-in battery on Ebikes or insert the customer battery on Ebikes/bikes.
  1. Return bike to a PubliBike station. Press on/off button on the lock (white LED).
  2. Close the lock manually with the red lever. Hold the latch down until 2 beeps :
  3. The bike is locked.
  4. End of ride confirmation sent by email/push alert. Also visible on your account / "My rides menu.
Using the Ebikes battery (all offers)
 
  • Only Ebikes are equipped with an on-board battery.
  • Before borrowing an Ebike, please check its battery status by clicking on a station via the app or website. This is only necessary if you want to use the Ebike with the battery.
  • The locks of Ebikes with insufficient autonomy remain closed.
During the ride
  • When you rent a bike, you can lock it at any time outside a Velospot station. Simply lower the red lever as if you were returning a bike to a Velospot station. A red flashing of the lock accompanied by a long beep confirms that the process is complete. When the lock is properly closed, other users cannot access the rented bike.
  • Note : If you lock your bike outside of a Velospot station, your ride and related costs will continue.

Overtime credits
  • When you sign up for the service, a Velospot account is created. It allows you to view your rentals and purchase various products, including overtime credits. These allow annual subscription holders to extend the time they use the bikes beyond the free period of each ride.
  • If your credit balance goes into negative balance, your subscription is blocked until your balance returns to positive through the purchase of credits.